VALTIER - Frequently Asked Questions (FAQ)
1. How can I track my order?
Answer: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link. You can easily monitor your delivery status step-by-step through this link.
2. What delivery options are available?
Answer: We offer two premium shipping methods to the UK to ensure your order arrives safely and promptly:
DHL Free Shipping: Free of charge on all orders. Insured international delivery within 3 to 8 business days.
DHL Express Shipping: Priority processing and faster courier dispatch for only £2.00 - £7.00. Delivery within 2 to 4 business days.
Please note that processing times may take 1 to 2 business days prior to dispatch.
3. Do you ship internationally?
Answer: Yes, Valtier is a global brand. We offer fully trackable and secure shipping to the United Kingdom, Europe, and select destinations worldwide.
4. How do I return an item?
Answer: If you are not entirely satisfied with your purchase, you may request a return within 14 days of receiving your items. Simply get in touch with our customer support team at support@valtier.com, and we will provide you with the return instructions and authorized return channels.
5. How can I contact the delivery company?
Answer: For your convenience, the specific tracking details and the local courier contact information (such as Royal Mail or Evri) will be included in your shipping confirmation email once the parcel arrives in the UK. Should you need any assistance, our dedicated support team is always here to help.